Refund Policy

At Learnless, we want you to be completely satisfied with our service. This Refund Policy explains when and how you may request refunds for your subscription payments. We are committed to fair and transparent billing practices that comply with consumer protection laws and industry standards.

1. Free Trial and Money-Back Guarantee

1.1 Free Trial Period

New users are eligible for a free trial period to explore our premium features before committing to a paid subscription. The trial period duration is clearly displayed during signup and allows full access to premium features without charge.

1.2 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for first-time subscribers. If you're not satisfied with our service within the first 30 days of your initial paid subscription, you may request a full refund. This guarantee applies only to your first subscription period with Learnless.

2. Refund Eligibility

2.1 Eligible Refund Scenarios

You may be eligible for a refund in the following circumstances:

• 30-Day Guarantee: First-time subscription within 30 days of initial payment
• Duplicate Charges: Accidental duplicate billing due to technical errors
• Unauthorized Charges: Charges made without your authorization
• Service Failure: Significant service outages or technical issues preventing platform use
• Billing Errors: Incorrect charges or billing at wrong subscription tier
• Account Suspension: Wrongful account suspension due to our error
• Legal Requirements: Refunds required by applicable consumer protection laws

2.2 Non-Eligible Scenarios

Refunds are generally not available for:

• Partial Period Usage: Pro-rated refunds for unused portions of billing periods
• Change of Mind: Subscription cancellations after the 30-day guarantee period
• Account Violations: Suspensions due to Terms of Service violations
• Feature Dissatisfaction: Dissatisfaction with specific features after the guarantee period
• Renewal Charges: Automatic renewals (cancellation prevents future charges)
• Downgrade Requests: Requests to downgrade subscription tiers

3. Subscription Management

3.1 Cancellation Process

You can cancel your subscription at any time through your account settings or by contacting our support team. Cancellation prevents future charges but does not automatically trigger a refund for the current billing period unless you're within the 30-day guarantee window.

3.2 Access After Cancellation

After cancellation, you retain access to premium features until the end of your current billing period. Your account will then revert to the free tier, and your data will be preserved according to our data retention policies.

3.3 Reactivation

Cancelled subscriptions can be reactivated at any time. However, reactivated accounts are not eligible for the first-time subscriber 30-day guarantee.

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email us at support@learn-less.com with "Refund Request" in the subject line
2. Provide Information: Include your account email, subscription details, and reason for the refund request
3. Supporting Documentation: Attach any relevant documentation (payment receipts, error screenshots, etc.)
4. Response Timeline: We will respond within 2 business days to acknowledge your request

4.2 Required Information

Please include the following information in your refund request:

• Account email address associated with the subscription
• Transaction ID or payment confirmation number
• Date of the charge in question
• Amount charged
• Detailed explanation of the reason for the refund request
• Any supporting documentation or evidence

4.3 Review Process

Our billing team will review your request within 5 business days. We may contact you for additional information or clarification. We aim to resolve all refund requests fairly and promptly while ensuring compliance with our policies and applicable laws.

5. Processing and Timeline

5.1 Approval and Processing

Once approved, refunds will be processed using the same payment method used for the original transaction. We cannot process refunds to different payment methods for security reasons.

5.2 Refund Timeline

• Credit Cards: 3-7 business days to appear on your statement
• PayPal: 1-3 business days to appear in your PayPal account
• Bank Transfers: 5-10 business days depending on your bank
• Digital Wallets: 1-5 business days depending on the provider

5.3 Refund Confirmation

You will receive email confirmation when your refund is processed, including the transaction reference number and expected timeline for the funds to appear in your account.

6. Special Circumstances

6.1 Technical Issues

If you experience significant technical issues that prevent you from using our service, we will work to resolve the problem promptly. In cases where issues cannot be resolved within a reasonable timeframe, we may offer prorated refunds or service credits.

6.2 Service Outages

For extended service outages (over 24 hours) that significantly impact your ability to use the platform, we may offer service credits or partial refunds based on the duration and impact of the outage.

6.3 Account Suspension Appeals

If your account was suspended in error and subsequently reinstated, you may be eligible for a refund of charges incurred during the suspension period. Please contact our support team to discuss your specific situation.

7. Consumer Rights and Legal Compliance

7.1 Consumer Protection Laws

This policy does not limit any rights you may have under applicable consumer protection laws, including but not limited to:

• European Union Consumer Rights Directive
• UK Consumer Rights Act 2015
• Australian Consumer Law
• FTC regulations in the United States
• Other applicable regional consumer protection laws

7.2 Statutory Rights

Where local laws provide stronger consumer protections or additional refund rights, those laws will take precedence over this policy. This policy represents our standard business practices but does not override your statutory rights.

7.3 Dispute Resolution

If you disagree with our refund decision, you may escalate the matter through the dispute resolution process outlined in our Terms of Service, or through applicable consumer protection agencies in your jurisdiction.

8. Chargeback Prevention

8.1 Direct Resolution

Before initiating a chargeback with your bank or credit card company, please contact us directly. We can often resolve billing issues more quickly and efficiently than the chargeback process, which can take weeks or months to complete.

8.2 Chargeback Consequences

Initiating chargebacks for legitimate charges may result in account suspension. We prefer to work with customers directly to resolve any billing concerns through our standard refund process.

9. Promotional and Discount Refunds

9.1 Promotional Pricing

Subscriptions purchased at promotional or discounted rates are subject to the same refund policies. Refunds will be processed for the amount actually paid, not the regular subscription price.

9.2 Gift Subscriptions

Gift subscriptions may be refunded within 30 days of purchase if the gift has not been redeemed. Once redeemed, gift subscriptions are subject to standard refund policies.

10. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our business practices, payment systems, or legal requirements. We will notify users of material changes at least 30 days before they take effect. Continued use of our service after changes constitute acceptance of the updated policy.

11. Contact Information